An Ombudsman is someone to whom you can address a complaint about an organisation or body.

If you feel you have been dealt with unfairly or have suffered some financial or other loss you would like investigating an Ombudsman is someone you can address the complaint to.

There are a number of Ombudsman Schemes in the United Kingdom. Some Ombudsmen are Government appointed, for example, The Local Government Ombudsman and The Financial Services Ombudsman, whereas others are industry appointed, such as the Telecommunications Ombudsman and the Surveyor Ombudsman. The Double Glazing Ombudsman is a similar non-statutory scheme.
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